There is no question the worldwide travel and hospitality industry has suffered following the outbreak of COVID-19. While the present state is difficult, we must look toward the future. Once the “curve” has flattened and travel restrictions are lifted, demand for events and associated travel will increase in earnest. Thus, no time like the present to discuss hotel cleanliness and safety protocols set by industry leaders and global, national, and local health authorities. When the time comes to execute new and rebooked business, have confidence that hotels and resorts worldwide will do all that is necessary to facilitate a safe environment for all guests and employees.
In response to COVID-19, hotels have increased the frequency with which public spaces, guest rooms and facilities are deep-cleaned and disinfected. Employee training focused on coronavirus prevention and preparedness has been enacted as well as a commitment to proper hand washing and availability of hand-sanitizer and face masks. Additionally, many have instituted contact-less check-in/check-out too.
The properties below provide examples of measures currently undertaken throughout the industry.
The InterContinental San Francisco has instituted several safeguards helping to ensure the well-being of its guests and employees. Firstly, the hotel draws fresh air into its guestrooms and hallways through the AC unit. Secondly, all dining is private and disposable serviceware is used. Room service meals are delivered and placed outside guestroom doors and grab & go breakfasts are available.
The Lodge at Torrey Pines has a strict prevention policy in place. Any employee that exhibits cold or flu-like symptoms is prohibited from reporting and must not return until 14 days after all symptoms have cleared. This policy extends to employees whose household includes an ill member. In addition, the hotel requires any employee that has traveled to a country or region with a CDC warning level of 2 or 3 or a Department of State warning level of 3 or 4 to remain home for 14 days before returning to work.
The Peabody Memphis has closed dining service at its bars and restaurants, offering carry-out, curbside pick-up and delivery instead. The hotel’s famous residents, the Peabody Ducks, continue their daily march in the Lobby. As expected, social distancing of spectators and guests within the Lobby is enforced.
Once we’ve reached the other side of the COVID-19 health crisis, getting back to booking and executing events will help drive the recovery. As an industry, we’ll make the adjustments necessary to ensure the safety and well-being of those we serve by mitigating risk wherever possible. Check in regularly with i-Meet to stay up to date and educated on changing developments. MPI and PCMA are also invaluable resources helping us navigate now and in the future.